We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

All we ask is that you organize your return within3 days of receipt and make sure the products have not been opened. For more detailed information about returns, please click here to view our policy.

(We are happy to offer a refund/exchange for an unwanted item returned within 3 days of receipt i.e. immediate contact to arrange a return. Please be aware that we must receive returns within 7 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If you wish to return an item you received as a gift purchased online, you may exchange it for store credit to your shenel studio account by following the returns procedure outlined above. You may use this towards a future online order with us and this will be visible as a payment method upon checking out.

Engraved items are not eligible for return unless faulty once opened.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.