Privacy Policy

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Date: 1st January 2023

At Shenel Studio, we are committed to protecting your personal information and respecting your privacy. It is your personal data and we respect that.

This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us or which we collect about you when you interact with us, for example, when you use our website or visit our stores.

We want you to be fully informed about how we use your data, how we keep it secure and your rights. We trust this Privacy Policy will answer any questions you have, but if not, please do get in touch with us directly at info@shenelstudio.com or using the contact details provided at the end of this Privacy Policy.

It is likely that we will need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.

The Personal Data We Collect From You

We will collect the personal data needed to identify you, such as your name, username, password and date of birth. We will also collect your contact details, such as your email address, telephone number, mobile phone number and billing/delivery address.

How we use it

  • To fulfil your order, for example, by delivering your products to you or to contact you about your order where necessary. For example, courier company.
  • To allow you to create an account with us.
  • To send you SMS messages to keep you up-to-date about our products, services and our latest offers which we think will interest you.
  • To send you information with your Order to keep you up to date about our products, services and our latest offers which we think will interest you.
  • To allow you to book an appointment with us for pre orders
  • So that you can enter competitions, events or prize draws run by us.
  • To communicate with you in relation to your order or booking, or if you raise an enquiry or complaint with us.
  • To allow you to complete any surveys we send you (if you wish to) or to comment on or review our products or service, to help us to improve them.
  • To take payment of your order and, if required, to give refunds. We do not store any payment card numbers once the transaction has been completed. We will share this data with credit card companies and other payment providers.
  • To keep our Website safe and secure.
  • To assist us to provide you with a more personalized beauty experience
  • To improve and monitor our services and for learning and development, training and quality purposes.
  • You don’t have to give us any of the personal data set out above but, if you don’t provide us with certain information, we may not be able to provide you with the goods and services you have requested from us. The forms you fill in on our Website and in our stores will make it clear what information we need in order to provide the product or service you are requesting and what information you can choose to provide if you wish.
  • To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across the Charlotte Tilbury Group, for example, your shopping history.

Automated Decision Making

We may use profiling, which is a type of automated decision making, to analyse our customers’ purchase history and activity. This may be, for example, to create a list of customers that are eligible for a loyalty programme, based on their purchases and amounts they have spent, or to identify the types of advertising or marketing you might be interested in. You have the right to request that we don’t use your personal data in this way by contacting us in the ways set out at the bottom of this privacy policy.

Sharing Your data With trusted third-parties

We share your personal data with trusted third parties to allow us to provide our services to you. When we do share your data with these third parties we only provide the information they need to perform the service. We have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.

Security

We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures, including our Information Security Management System and Secure Sockets Layer (SSL) encryption, to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.

Third-Party Links

Our website may contain links to other websites of interest. However, we do not have any control over third party websites and they will be governed by their own privacy policies, not this Privacy Policy.

Our Rights

You have the following rights in relation to the personal information we hold about you, to request:

  • Access to the personal data we hold about you (commonly known as a “data subject access request”) including a copy of it.
  • The correction of the personal information that we hold about you if it is incomplete or inaccurate (although if you hold an account with us, you may be able to do this in certain cases yourself by visiting the Account Information page on the Charlotte Tilbury website).
  • The deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below).
  • For our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it.
  • To obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.
  • We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.

Contacting Us

If you have any queries, comments or requests regarding this Privacy Policy, you have a complaint or you would like to exercise any of your rights set out above, you can contact us in the following ways:

Email us: info@shenelstudio.com
Contact an agent: +447384392222 (Whatsapp)