FAQ's

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General Questions

It’s easy to place an order with us. Log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to Cart’. You can either carry on shopping or click ‘View Cart’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Yes, click on the ‘My Cart’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to help you do so. Only pre orders with specific links shall be acknowledged and responded

Get in touch with them now via the contact us

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

You will be confirmed via email when package has been dispatched. You can also check your account to see the progress of an order or to track it.

We may ship items separately in the event of one or more of the items being delayed.

To cancel your order, go to the Your Orders section, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. If the cancellation option is not available, it means that it is now too late to cancel your order.

Our team works hard to pick and pack your orders as quickly as possible therefore there’s a very limited amount of time after an order has been placed, when your order can be cancelled.

You can visit our Returns Policy to help you get the order back to us instead.

Once you’ve placed your order we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

We’ll send you confirmation within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

We’re really sorry to hear that, we process orders with the utmost care. Occasionally errors can occur, don’t worry our Customer Service Team will help ASAP.

Please contact us either via Email or Contact US, it would help if you include the following information –

  1. Your Order Number
  2. Details of the incorrect item received (it would also really help if you send a clear picture)
  3. Confirmation of the correct item ordered
  4. The email address you used for your order (if contacting us via Live Chat)

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

Other Questions

We’re really sorry that happened as we aim to provide high quality items to all of our customers.

So that we can look into this for you, please contact us to tell us more via the contact us section.

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

  1. Order Number
  2. Product Name
  3. Details of the fault
  4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

Don’t worry we understand that this can happen; you can try and cancel the item in your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

If you still need help, then you can send our Customer Service team a message via the ‘Still need help?’ section (below).

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the ‘Still need help?’ section (below).

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

To minimize the use of paper, we won’t include a printed invoice with your order. If you wish to receive a copy of your invoice, please contact the Customer Service team via the Contact Us section (below).

Once you’ve found all the items that you want then click ‘My Cart’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.

If the code doesn’t work then you’ll need to check that you’re not trying to use more than one offer and none of the items are on our exclusions list.

If you have any problems entering the code then you can contact our Customer Service team

Add your discount code into this box and click ‘Add’ to apply the discount.

We’re sorry to hear your code isn’t working, you’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check. If the code isn’t being affected by one of the issues above then please contact our Customer Service team.

Your store credit will show at checkout under the ‘Payment’ stage, simply tick the box to use your balance for your purchase.

To check your store credit balance, go to My Account.

Store credit is valid for up to 12 months. To check the expiry date, please refer back to the email where we confirmed the details of your store credit.